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Shipping
herb U.S. and U.S. Territories Shipping Fees and Policies
    General Shipping Policies for Domestic Orders
  • Depending on the volume of orders, orders generally ship within 2-3 business days from the date of receipt of your order.
  • Orders that come in late Fridays and weekends usually go out by Tuesday or Wednesday.
  • Please allow approximately 1 to 6 business days from date of shipment for delivery depending on size of order and distance from Tennessee.
  • At present we only ship United States Postal Service or UPS Regular (If you want your order shipped next day, second or third day air you pay all shipping charges). We use the shipper we feel will give you the best delivery time and the best guarantee of delivery based on the amount of your order. It is our intention to get your order to you in 6 days or less, depending on your location. However, this is not always possible.
small ballU.S. APO/FPO's and U.S. Territories Shipping Methods and Fees

  • We currently offer a flat rate based on amount ordered.
  • Please refer to the table below for a summary of our shipping amounts and methods.
    Amount
    Ordered
    Methods of
    Shipping are UPS and USPS
    Continental USA
    APO'S & FPO'S
    UPS or USPS

    Add
    Alaska, Hawaii and
    US Territories
    USPS
    Add
    Up to $40 $5.95 $6.95
    $40.01 - $60 $5.95 $7.95
    $60.01 to$100 $5.95 $8.95
    over $100
    in merchandise,
    not including shipping
    FREE! $9.95

  • Our standard shipping charge chart above does not apply to international orders.
  • small ballUPS Delivery Time
    Most orders arrive in 1 to 6 days from time of shipment. If you order on-line and give us a good E-mail address then you will receive a confirmation E-mail telling you how your order was shipped.

    small ballUSPS Delivery Time
    USPS delivery is (1) one to (5) five days anywhere in the Continental USA. However this is not guaranteed and we have no control over this. International Orders take apx. 6 to 10 days.

    Please refer to the chart above or below for estimated delivery times for UPS. The visual diagram below can be used to estimate the transit time. Please remember to add one day for order processing when calculating expected delivery time.

    Shipping Time-In-Transit Map for UPS


    SHIPMENT CONTRACT & TRACKING:

    We will charge you the shipping fee each time to re-ship any package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged shipping to have the package(s) re-shipped. For customers who elect to cancel their returned orders, the order will be subject to any cost incurred by us.

    Discount-Vitamins-Direct.com is not responsible for any lost packages which are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, Discount-Vitamins-Direct is not responsible.

    If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

    small ball APO'S, FPO'S

    APO/FPO
    We ship to these locations using United States Postal Service Priority Mail. Standard U.S. shipping charges apply. See chart above for Domestic orders.
    globeInternational Orders; Cost, Requirements, Customs and Declarations

    ALL INTERNATIONAL ORDERS ARE SUBJECT TO THE FOLLOWING REQUIREMENTS
    International Orders take apx. 6 to 10 days from day of shipment. So your total order could take 8 to 12 days depending on the day it was placed.
    If you are ordering for the first time and your order (product and shipping) totals more than $100 US Dollars you will need to complete the following before your order will be shipped.
    Fax (877.992.0820) or E-Mail the front page of your credit card statement (monthly statement/bill sent to you), or a copy of the front and back of your credit card, along with a utility (water, electricity, or gas) bill indicating your shipping address. SEE CREDIT CARD VERIFICATION BELOW!!!

    International Shipping Charges:
    All International shipments will be charged postage costs calculated by weight and destination, plus a handling charge of $4.95. US currency only. Sorry, our free shipping offer does not apply to International orders. Our prices do not include taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Discount-Vitamins-Direct.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

    CARRIERS AND SHIPPING METHOD: Discount-Vitamins-Direct ships via Priority MailŪ International (USPS) and First-Class MailŪ International (depending on weight). If you request UPS shipping, UPS charges $70.00 - $90.00 more than the United States Postal Service. We do not ship to Indonesia or Nigeria under any circumstance!



    Credit Card Verification:
    International Customers
    If you are ordering for the first time and your order (product and shipping) totals more than $100 US Dollars you will need to complete the following before your order will be shipped.
    Fax (877.992.0820) or E-Mail the front page of your credit card statement (monthly statement/bill sent to you), or a copy of the front and back of your credit card, along with a utility (water, electricity, or gas) bill indicating your shipping address. This information is used to verify that you are the owner of the credit card. Please note that, unlike credit card purchases originating within the U.S., we can't verify your address electronically or by phone, so this extra step is necessary to authenticate you as the actual credit card holder. Once you have placed your order, please fax (877.992.0820) or email ( attachment to Contact For Orders) these documents to us ASAP. Your order will be shipped out once we have received one of the above set of faxes or email attachments. Please note that this requirement is only for international customers ordering for the first time. If you have ordered from us before, you don't need to fax us your credit card information.

    Note: If you are faxing us a copy of your credit card statement, you may delete any purchase history from this document. All we need is your credit card company's logo and address, your name and address, and the last 4 digits of your card.

    International Shipping Restrictions:
    It is the responsibility of our customers to make sure that they are allowed to import health care products from the U.S. If Customs in your country returns your order to us, we will refund to your credit card your total, minus your shipping charges to you and back to us (as we must pay our carrier the same shipping charge to return your order back to us), plus any other amount Customs may have charged us for holding, processing and returning your package.
    For example, if you ordered $200.00 worth of products, and your shipping charge is $30.00, for a total of $230.00. If your order is returned to us, and Customs charged a $5.00 quarantine fee then your account will be credited $165.00 because we would have incurred $65.00 in shipping and customs fees that must be paid by us. Once again, please check with your country's Customs officials to make sure you are allowed to import nutritional supplements from the U.S.

    FAQ (Frequently Asked Questions)
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    Other Terms and Conditions
  • The customer is responsible for duties, fees, and insurance costs that may apply.
  • Payment is by Credit Card on-line, or mail a US or International Money Order, or personal check drawn on a US bank to:
    Order Department, Discount-Vitamins-Direct, PO Box 820, White House, TN. 37188
  • Our standard shipping charge chart above does not apply to international orders.
  • Based on the country into which you are sending the products, you may incur Customs charges levied at the time your package reaches the destination country. You are responsible for these charges. These charges or import duties may be due at the time the package is retrieved by the recipient. If you fail to pay them once your order reaches your nation's Customs offices, we will bill your credit card for them. Customs charges are typically based on the actual value of your order, which will be based on the commercial invoice that accompanies your order. The recipient will also be responsible for any additional charges for Customs clearance. Please check with your local authorities before placing your order to determine what duties/taxes (if any) may be imposed.
  • Certain countries impose restrictions and require special licenses/forms for the import of health care products. Customs policies vary widely from country to country, so please contact your local Customs office for further information. Where documents are required prior to shipment, Discount-Vitamins-Direct will ship products once the documents have been received via facsimile or mail.
  • Important: We cannot refund shipping fees if your order is returned to us by your country's Customs authorities. Also, additional shipping fees may be imposed to have products returned to the United States. You will be responsible for these additional shipping fees should they occur. If you are uncertain whether a particular product can be shipped to your country, we suggest you check with your Customs authorities before ordering. By placing an order, you acknowledge you understand and accept these terms and conditions.
  • small ball Backorders
    We manufacture most of the products we sell, so it is a rare occasion to have a backorder on these products. Items we do not manufacture are subject to an occasional backorder. In the case of a backorder our policy is this:
    If you have ordered several products that are in stock, and others that are to be backordered, we do not hold your whole order until everything is in stock. We ship all items available, then ship, at no charge, backordered items when they become available.
    small ball Damaged or Incorrect Items
    In the event that any of your products arrive damaged, or you receive the wrong item, please call 1.866.223.3422 or Contact our Customer Service Department at Contact Customer Service within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contact Customer Service for instructions, as we may require return of the damaged goods. In case of damage we will ship a replacement promptly. If you have ordered incorrectly, we will ship the correct item once we have received the return of the incorrect product.
    small ball Return Policy
    If you are dissatisfied with any product, please E-mail our Customer Service Department at Contact Customer Service within 30 days of the shipment date to receive authorization and return instructions.

    All approved returns must be shipped to:
    Discount-Vitamins-Direct Returns Dept., 115 S.C.T. Court, PO Box 820, White House TN, 37188
    small ball Credit Verification
    Your order may be subject to credit verification at the discretion of Discount-Vitamins-Direct. We verify the shipping/billing address information you provide before processing your order. If the information you provided disagrees with your credit card company's records, your order may be delayed or held. Discount-Vitamins-Direct Customer Service will contact you if your order is being held and provide you with instructions. Failure to reply or meet the conditions of these instructions will result in automatic cancellation of your order within 10 business days. These policies are designed to protect our customers and business against credit card fraud. We apologize in advance if they present any inconvenience.


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